When living in a community or strata scheme, the upkeep and maintenance of shared areas and facilities are managed by the body corporate. However, sometimes maintenance failures can occur, causing inconvenience or even safety risks for residents. Knowing how to file a complaint about body corporate maintenance failures is essential to ensure your concerns are addressed promptly and effectively.
Understanding Body Corporate Maintenance Responsibilities
The body corporate is responsible for the management and maintenance of common property, including gardens, lifts, pools, and building exteriors. When maintenance is neglected, it can lead to damage, decreased property value, and safety hazards. If you notice that these shared spaces are not being properly maintained, it’s important to take action.
Steps to File a Complaint About Body Corporate Maintenance Failures
1. Document the Issue
Before filing a complaint, gather evidence. Take photos or videos of the maintenance failures and note any incidents or risks caused by the issue. Keeping a detailed record strengthens your complaint.
2. Review Your Body Corporate’s Complaint Process
Most bodies corporate have a formal process for handling complaints. Check your strata or community management documents to understand the procedure and any required forms or contact points.
3. Submit a Formal Complaint
Write a clear, concise letter or email outlining the maintenance failure and the impact it has had. Use the keyword purposefully here: “I am writing to file a complaint about body corporate maintenance failures related to the broken lift in our building, which has been out of service for over two weeks.”
4. Follow Up
If you do not receive a timely response, follow up with the body corporate manager or committee. It may be necessary to escalate the complaint if the issue remains unresolved.
When to Seek External Help
If your complaint about body corporate maintenance failures is ignored or inadequately addressed, you may need to seek assistance from external bodies such as a strata dispute tribunal or a consumer affairs office.
Conclusion
Understanding how to file a complaint about body corporate maintenance disputes is crucial for maintaining the quality and safety of your living environment. By documenting issues, following the proper complaint procedures, and escalating when necessary, you can help ensure that maintenance responsibilities are upheld effectively.
